Processing time is from 1 to 3 business days! Shipping time varies depending on individual items and receiving country. Buyers are responsible for any customs and import taxes that may apply. Phoenix Breeches is not responsible for delays due to customs.
Exchanges & Returns
We gladly accept returns, just contact us within 14 days of delivery and ship items back within 21 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We do not accept exchanges or cancellations but please contact us if you have any issues!
What information do we collect/receive from you?
We collect two types of information: Personal Data (information that we ask you to provide) and Usage Data (information that is collected automatically).
When do we collect/receive your information?
Personal Data will be collected when ordering or registering on our website. We may ask you for your name, email address, phone number, mailing address (address, state, province, etc.) and payment information.
Usage Data will be collected automatically when you enter our site. We will be provided with your device’s Internet Protocol address (e.g. IP address), the pages you visited, the time and date of your visits, and how much time you spend on specific pages.
Why do we collect/receive your data?
By providing these data, we will be able to enhance your shopping experience. Your collected information may be used for:
- To contact you by email to keep you updated about the status of your order
- To manage your requests and optimize the customer service
- To provide you with news, special offers and general information by periodic emails once you subscribe to our news letter.
Third Parties Disclosure
We do not sell or share your information with third parties. As use square as third party for payments.
Do we use “cookies”?
Which “cookies” do we use?
How do we protect our customers?
The security of your personal data is important to us. Our safeguards and procedures have been implemented in accordance with applicable law and regulations to maintain the physical and electronic security of our software, services, and your personal information. Our measures include firewalls, system-wide data encryption, physical and electronic access controls, and strict rules regarding the access and use of data on our system.
Based in Montreal, Quebec. Operated from the United States and Gatineau, Quebec. Products offered worldwide!